Support

Contact hello@plexiri.com for help with Wickling. Include your app version, iOS version, iPhone model and the steps that led to the problem. Please do not send private conversations or other sensitive information.

Starting a conversation

Complete the introduction, tap the microphone and speak. Pause when you finish and your wickling answers. The keyboard button lets you type instead. Allow microphone and speech permissions when asked.

If your wickling cannot think or listen

Wickling requires iOS 27 or later, an Apple Intelligence-capable iPhone, Apple Intelligence enabled, and English. Let Apple’s speech and language models finish downloading while connected to the internet. A phone without the required model cannot hold a conversation. After setup, conversation works in airplane mode.

Memory and deletion

Tap the keepsakes count to read, correct or remove memories. Settings offers “Erase everything” to remove the wickling’s memory. The app’s data is included in your iPhone’s iCloud or computer backup if you use one. Backups follow your Apple settings; deleting in-app data does not separately remove older backups.

Looks and purchases

The original look is free. Five optional looks are one-time, non-consumable purchases; talking and memory are always free. Open the looks screen with the shirt button. To recover purchases, use “Restore purchases” at the bottom of that screen while signed in to the Apple Account used for the purchase. Purchasing and restoring require an internet connection to the App Store. If a price is unavailable, try again with a connection.

Reminders and sound

Check-ins are optional local notifications about plans you mentioned. You choose whether to allow them. If audio is missing, check your device volume and audio output. The app can use an iOS system voice if its bundled voice cannot load.

When you need a person

Wickling is not a therapist or emergency service. If you are in danger, call your local emergency number. Settings includes “If you need a person” for support options. The app’s English phrase-based detector cannot recognize every crisis.